Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them:

• "rusa35", "We", "Us", "Our" refers to the rusa35 online betting platform and its authorized operators.
• "User", "You", "Your", "Player" refers to any individual who accesses, registers, or uses the rusa35 platform.
• "Account" means the personal betting account registered by a User on the rusa35 platform.
• "Services" includes all betting products offered by rusa35, including sports betting, live casino games, slot games, lottery draws (including togel), and any other gaming products available on the platform.
• "Funds" refers to money deposited into Your Account or won through betting activities.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive offered by rusa35, subject to specific terms and wagering requirements.

2. Acceptance of Terms

By creating an Account, accessing the rusa35 website, or using any of Our Services, You acknowledge that You have read, understood, and agree to be legally bound by these Terms & Conditions, as well as Our Privacy Policy and Responsible Gaming Policy.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the rusa35 platform after modifications constitutes acceptance of the revised Terms. It is Your responsibility to review these Terms periodically.

3. Eligibility & Account Registration

3.1 Age and Residency Requirements

To register and use rusa35 Services, You must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal gambling age in Your jurisdiction, whichever is higher.
• You must be a resident of Indonesia with a valid Indonesian identity document (KTP - Kartu Tanda Penduduk).
• You must not be legally prohibited from gambling under Indonesian law or any applicable regulations.
• You are not currently self-excluded from gambling services or registered on any national or international gambling exclusion registers.

3.2 Account Registration

When registering an Account with rusa35, You agree to:

• Provide accurate, current, and complete information, including Your full legal name, date of birth, residential address, email address, and phone number.
• Maintain and promptly update Your Account information to keep it accurate and complete.
• Register only one (1) Account per person. Multiple Accounts are strictly prohibited and may result in immediate suspension and forfeiture of Funds.
• Keep Your Account login credentials (username and password) confidential and secure. You are solely responsible for all activity occurring under Your Account.
• Complete identity verification (KYC - Know Your Customer) by submitting a government-issued ID, proof of address, and a verification selfie when requested by rusa35.

3.3 Account Verification (KYC)

rusa35 is committed to preventing fraud, money laundering, and underage gambling. We reserve the right to request identity verification documents at any time, including before processing withdrawals. Failure to provide requested documentation within 30 days may result in Account suspension and withholding of Funds until verification is complete.

4. Deposits & Withdrawals

4.1 Deposits

rusa35 supports deposits via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata, as well as e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja.

• Minimum deposit amounts vary by payment method and are displayed during the deposit process.
• Deposits are typically processed instantly, though processing times may vary depending on Your bank or payment provider.
• You may only deposit Funds from payment accounts registered in Your own name. Third-party deposits are strictly prohibited.
• rusa35 does not charge deposit fees, though Your bank or payment provider may impose their own transaction fees.

4.2 Withdrawals

You may request withdrawal of Your available Account balance (excluding any locked Bonus Funds subject to wagering requirements) at any time, subject to the following conditions:

• Your Account must be fully verified (KYC approved) before processing any withdrawal.
• Withdrawals must be made to a bank account or e-wallet registered in Your name matching Your Account registration details.
• Minimum and maximum withdrawal limits apply and are displayed during the withdrawal process.
• Most withdrawals are processed within 1-24 hours, though processing times may be longer during high-volume periods or if additional verification is required.
• rusa35 does not charge withdrawal fees, though Your bank or payment provider may impose their own receiving fees.
• We reserve the right to request additional verification or documentation for large withdrawals or if fraud or money laundering is suspected.

5. Bonuses & Promotions

rusa35 may offer various Bonuses, promotions, and loyalty rewards to players. All Bonuses are subject to specific terms and conditions, including but not limited to:

• Wagering Requirements: Bonus Funds must be wagered a specified number of times (e.g., 30x) before they convert to withdrawable cash. The wagering requirement, eligible games, and time limit are specified in each promotion's terms.
• Eligibility: Some Bonuses may be restricted to new players, specific game categories, or VIP tiers. Bonuses are typically limited to one per household, IP address, device, and payment method.
• Expiration: Bonuses and associated wagering requirements typically expire after a specified period (e.g., 30 days). Expired Bonuses and any associated winnings will be forfeited.
• Maximum Bet Limits: When playing with active Bonus Funds, maximum bet limits (e.g., Rp 50,000 per spin or bet) may apply. Exceeding these limits may void the Bonus and any winnings.
• Abuse: Bonus abuse, including but not limited to creating multiple Accounts to claim duplicate Bonuses, will result in immediate Account termination and forfeiture of all Funds.

We reserve the right to modify, cancel, or refuse any Bonus at our sole discretion, with or without notice.

6. Betting Rules & Game Play

6.1 Sports Betting

All sports bets are governed by the specific rules of the sport and league in question. Key rules include:

• Bets are settled based on official results as determined by the relevant governing body (e.g., BRI Liga 1, English Premier League, FIFA).
• Live in-play bets are accepted up until the conclusion of the relevant market. If a bet is inadvertently accepted after an event has concluded, it will be voided.
• If a match is postponed or abandoned, settlement rules vary by sport and are detailed in Our sportsbook rules.
• We reserve the right to void bets if obvious pricing errors, technical glitches, or palpable errors occur.

6.2 Casino Games

All casino games, including slots, live dealer games, table games, and lottery draws, use certified Random Number Generator (RNG) technology or live dealer procedures to ensure fair outcomes. Game-specific rules (RTP percentages, paytables, betting limits) are accessible within each game. We do not guarantee wins and remind all players that casino games are games of chance.

6.3 Lottery & Togel

Togel (lottery) results are determined by official draw outcomes from Singapore, Hong Kong, Sydney, and Macau lottery operators. Bets are settled based on official published results. In the event of a draw cancellation or irregularity, all bets on that draw will be voided and stakes returned.

7. Responsible Gaming

rusa35 is committed to promoting responsible gambling and protecting vulnerable players. We encourage all Users to gamble responsibly and within their means. To support responsible gaming, rusa35 offers:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through Your Account settings.
• Time-Out Features: Take a temporary break from gambling for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close Your Account for a minimum period of 6 months if You feel gambling is becoming a problem.
• Reality Checks: Session time reminders to help You track how long You've been playing.

If You or someone You know is struggling with problem gambling, please visit Our Responsible Gaming page for resources and support contacts. Gambling should be entertainment, not a source of income. Never bet more than You can afford to lose.

8. Prohibited Activities

The following activities are strictly prohibited and may result in immediate Account suspension, termination, and forfeiture of Funds:

• Creating multiple Accounts or using someone else's Account.
• Collusion, cheating, fraud, or any form of manipulation including use of automated betting software (bots).
• Money laundering or using rusa35 for any illegal financial activity.
• Depositing Funds from stolen credit cards, fraudulent sources, or third-party accounts.
• Abusive behavior toward rusa35 staff, customer support agents, or other players.
• Exploiting software bugs, errors, or system vulnerabilities for personal gain.
• Providing false, inaccurate, or misleading information during registration or verification.

9. Limitation of Liability

To the maximum extent permitted by law, rusa35 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use or inability to use the rusa35 platform or Services.
• Technical failures, server downtime, internet connectivity issues, or software malfunctions.
• Errors in odds, results, or game outcomes, except where such errors are corrected in accordance with Our sports and casino rules.
• Unauthorized access to Your Account resulting from Your failure to keep login credentials secure.
• Third-party actions, including payment provider delays, bank processing issues, or fraudulent activity by other Users.

Gambling inherently involves risk, and rusa35 makes no warranties regarding Your ability to win or recover losses. You acknowledge that all betting and gaming outcomes are subject to chance.

10. Account Suspension & Termination

rusa35 reserves the right to suspend or permanently terminate Your Account at any time, with or without prior notice, if:

• You breach any of these Terms & Conditions.
• We suspect fraudulent, illegal, or abusive activity on Your Account.
• You fail to complete identity verification (KYC) when requested.
• Your Account remains inactive (no deposits or bets) for more than 12 consecutive months.
• We are required to do so by law or regulatory authority.

Upon termination, any remaining legitimate Funds in Your Account (excluding forfeited Bonus Funds or Funds obtained through prohibited activities) will be returned to You following verification. Accounts terminated due to fraud or Terms violations may result in permanent forfeiture of all Funds.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable to online gaming services operating in Indonesia. Any disputes arising from Your use of rusa35 shall be resolved through the following process:

1. Contact Support: First, attempt to resolve the issue by contacting Our customer support team via live chat or email at [email protected].
2. Formal Complaint: If the issue is not resolved within 7 business days, You may submit a formal written complaint detailing the dispute.
3. Mediation: If the dispute remains unresolved, both parties agree to participate in good-faith mediation before pursuing legal action.

By using rusa35, You agree that any legal disputes will be subject to the exclusive jurisdiction of Indonesian courts.

12. Contact Information

If You have questions about these Terms & Conditions or need assistance with Your Account, please contact rusa35 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 on the rusa35 platform
• FAQ: Visit Our Frequently Asked Questions page for instant answers to common queries.

Our Indonesian-speaking support team is available around the clock to assist You with any issues, questions, or concerns.