Privacy Policy

1. Introduction

At rusa35, we recognize that privacy is paramount to our users. This Privacy Policy outlines our commitment to protecting your personal information and explains what data we collect, why we collect it, how we use it, and your rights regarding your data.

This Privacy Policy applies to all users of the rusa35 platform, including visitors, registered players, and anyone who interacts with our services. By accessing or using rusa35, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

To provide you with a secure, personalized, and compliant betting experience, rusa35 collects various types of information:

2.1 Personal Identification Information

When you register an account with rusa35, we collect the following personal information:

• Full Name: Your legal name as it appears on your government-issued identification.
• Date of Birth: To verify you are at least 21 years of age as required by Indonesian law.
• Residential Address: Your current address in Indonesia for account verification and compliance purposes.
• Email Address: For account communications, password resets, and promotional messages (if you opt in).
• Phone Number: For account security, two-factor authentication, and customer support.
• Government-Issued ID: A copy of your KTP (Kartu Tanda Penduduk) or Indonesian National Identity Card for Know Your Customer (KYC) verification.
• Proof of Address: Recent utility bill or bank statement showing your residential address.
• Selfie Verification Photo: A selfie holding your ID to confirm your identity.

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Bank Account Details: Bank name (e.g., BCA, BRI, BNI, Mandiri), account number, and account holder name.
• E-Wallet Information: Account details for OVO, DANA, GoPay, ShopeePay, or LinkAja.
• Transaction History: Records of deposits, withdrawals, bets placed, winnings, and bonus redemptions.

We do not store full credit card numbers or CVV codes. Payment processing is handled by secure third-party payment processors who maintain PCI-DSS compliance.

2.3 Behavioral and Usage Data

To improve our services and personalize your experience, we automatically collect:

• IP Address: Your device's IP address to detect your approximate location and prevent fraudulent activity.
• Device Information: Device type (desktop, mobile, tablet), operating system, browser type, and version.
• Gameplay Data: Games played, bets placed, betting patterns, session duration, and win/loss records.
• Website Interactions: Pages visited, links clicked, time spent on each page, and navigation patterns.
• Cookies and Similar Technologies: Small data files stored on your device to remember your preferences, keep you logged in, and analyze website traffic.

2.4 Communications

We retain records of all communications between you and rusa35, including:

• Live chat transcripts with customer support agents.
• Email correspondence regarding account issues, withdrawals, or general inquiries.
• Phone call recordings (where legally permitted and with prior notice).

3. How We Use Your Information

rusa35 uses your personal information for the following purposes:

3.1 Account Management

• Creating and maintaining your player account.
• Verifying your identity and age to comply with Indonesian gambling regulations.
• Authenticating your login and protecting your account from unauthorized access.
• Processing password reset requests and account recovery.

3.2 Transaction Processing

• Processing deposits, withdrawals, and refunds to and from your Indonesian bank account or e-wallet.
• Reconciling financial transactions and maintaining accurate accounting records.
• Detecting and preventing fraud, money laundering, and other illegal activities.

3.3 Service Delivery

• Providing access to our sports betting markets, live casino games, slot machines, and lottery draws (including togel).
• Settling bets based on official results and crediting winnings to your account.
• Administering bonuses, promotions, and VIP rewards programs.
• Personalizing your gaming experience based on your preferences and betting history.

3.4 Customer Support

• Responding to your inquiries via live chat, email, or phone.
• Resolving disputes, technical issues, and account-related problems.
• Providing assistance in Indonesian language for your convenience.

3.5 Legal Compliance and Security

• Complying with Indonesian legal and regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Cooperating with law enforcement and regulatory authorities when legally required.
• Detecting, preventing, and investigating fraud, cheating, collusion, and policy violations.
• Enforcing our Terms & Conditions and protecting the rights of rusa35 and other users.

3.6 Marketing and Communications

• Sending you promotional offers, bonus announcements, and updates about new games (only if you have opted in).
• Conducting surveys and requesting feedback to improve our services.
• Sending transactional emails related to your account activity, such as deposit confirmations, withdrawal approvals, and password changes.

3.7 Analytics and Improvement

• Analyzing user behavior to understand how players interact with our platform.
• Identifying trends, preferences, and areas for improvement.
• Testing new features, games, and functionality.
• Optimizing website performance and user experience.

4. Data Sharing and Disclosure

rusa35 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to assist with our operations, including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks and e-wallets.
• Game Providers: To deliver casino games, slots, and live dealer experiences from studios like Evolution Gaming, Pragmatic Play, and others.
• Customer Support Platforms: To manage live chat and ticketing systems.
• Cloud Hosting and IT Infrastructure: To securely store data and maintain platform uptime.
• Analytics and Marketing Tools: To measure website traffic and campaign effectiveness.

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify. They are prohibited from using your information for their own purposes.

4.2 Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid legal requests, such as:

• Court orders, subpoenas, or warrants issued by Indonesian authorities.
• Requests from law enforcement investigating fraud, money laundering, or other crimes.
• Compliance with regulatory audits or investigations by gambling authorities.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy involving rusa35, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and the choices you have regarding your data.

5. Data Security

rusa35 takes data security seriously and employs industry-standard measures to protect your personal information:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the same security standard used by banks worldwide.
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical access.
• Access Controls: Only authorized personnel with a legitimate business need can access your data, and all access is logged and monitored.
• Regular Security Audits: We conduct regular vulnerability assessments and penetration testing to identify and address potential security risks.
• Two-Factor Authentication (2FA): Available for all accounts to add an extra layer of login security.

While we implement robust security measures, no system is completely impervious to attack. If you suspect unauthorized access to your account, please contact our support team immediately at [email protected].

6. Data Retention

rusa35 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your active account, plus 5 years after account closure to comply with Indonesian financial regulations and anti-money laundering laws.
• Transaction Records: Retained for 7 years to meet tax and accounting requirements.
• Communications: Customer support transcripts and emails are retained for 3 years for quality assurance and dispute resolution.
• Marketing Consent Records: Retained until you withdraw consent, plus 2 years to demonstrate compliance with marketing regulations.

After the applicable retention period, we securely delete or anonymize your personal information.

7. Your Rights and Choices

Under Indonesian data protection regulations, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. Contact our support team to submit an access request.

7.2 Right to Correction

You can update your account information (email, phone number, address) directly through your account settings. For corrections to your name or date of birth, contact support with supporting documentation.

7.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that deleting your account will result in permanent loss of access to your account history and any remaining balance.

7.4 Right to Object to Marketing

You can opt out of promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by adjusting your communication preferences in your account settings.

7.5 Right to Data Portability

You may request an electronic copy of your personal information in a structured, commonly used format for transfer to another service provider.

8. Cookies and Tracking Technologies

rusa35 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and analyze website usage.

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the rusa35 platform.

9. International Data Transfers

While rusa35 primarily serves Indonesian users, some of our service providers (such as game studios and cloud hosting providers) may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities.
• Verification that the receiving country has adequate data protection laws.
• Additional security measures to protect data in transit and at rest.

10. Children's Privacy

rusa35 services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete it and terminate the associated account.

Parents or guardians who believe their child has registered an account with rusa35 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

rusa35 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Notify you via email or through a prominent notice on our website.
• Provide a summary of key changes in the notification.

Your continued use of rusa35 after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 via live chat on the rusa35 platform
• FAQ: Visit our Frequently Asked Questions page for quick answers

We are committed to resolving privacy concerns promptly and transparently. Our Indonesian-speaking support team is available around the clock to assist you.